Product Support Engineer
Emerson seeks an Engineering professional for technical support in automation systems, communications, and cyber security, fostering customer relationships.
Overview:
– If you are an Engineering professional looking for an opportunity to grow, Emerson has an exciting opportunity for you!
– Based out of our Emerson Innovation Center in Austin, TX, you will combine your technical expertise in industrial automation communications, networking, infrastructure, and cyber security to provide a high level of technical support to our customers across a variety of industries and engage with their Information Technology to ensure seamless deployment of our products.
– This is a highly visible role, supporting Emerson’s Automation products and solutions. Additionally, you will play a meaningful part in driving global initiatives that support our strategic growth in the process control industries.
– Join us!
Responsibilities:
– Provide support for Emerson’s Automation products and solutions.
– Resolution of automation system issues relating to communications, networking, infrastructure, and cyber security.
– Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions.
– Provide feedback to our Product Marketing & Technology teams regarding end user requirements.
– Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.
– Create Knowledge Base Article content to inform the field about Product Information.
– Develop the ability to generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.
Required Qualifications:
– Bachelor’s degree in Engineering, Computer Science or related STEM degree
– 5+ years of experience with Emerson’s automation systems, with at least 2 years of experience with DeltaV communication services, Ethernet networks, and open system communication protocols
– Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base.
– Legal Authorization to work in the United States – sponsorship will not be provided for this role
Preferred Qualifications:
– Master’s degree in Engineering, Computer Science or related STEM degree
– 7+ years of experience with Emerson’s automation systems, with including at least 4 years of experience with DeltaV communication services, Ethernet networks, and open system communication protocols & services
– Subject Matter Expert with one or more technology disciplines represented within Emerson’s automation products and solutions
Who You Are:
– You actively seek input from pertinent sources to make timely and well-informed decisions. You remain energized and effective when faced with ambiguity and uncertainty. You actively listen and check for understanding.